Best Practices from the 2026 Texas Certified Public Manager (CPM) Program
Good Governance Worldwide (GGW) is an online, open-access, and peer-reviewed journal of the Section for Public Management Practice of the American Society for Public Administration (ASPA). The Certified Public Manager (CPM) issue is the second in the series of the 2026 symposia issues of the GGW.
Introduction, Table of Contents & Contributors
SYMPOSIA ISSUE #11 VOLUME 2: SEPTEMBER 2026
Best Practices from the Texas Certified Public Management (CPM) Program
Article 1: Administrative Resilience in Municipal Governance: Strengthening Waxahachie’s Capacity for Long-Term Infrastructure Sustainability
Amil Spencer-Berry, MBA
Budget Specialist
Ellis County Auditor’s Office
Article 2: The Impact of Texas Legislative Actions on Local Government Finances
Amy E. Mapes
Comptroller
City of Arlington, Texas
Article 3: A Study of Texas Municipal Leadership Regarding Property Tax Revenue Caps
Anthony Maszy, MPA
Police Sergeant
City of Plano, Texas
Article 4: Women in Leadership at the Plano Police Department
Courtney Atkins
Police Lieutenant
City of Plano, Texas
Article 5: Beyond Staffing Shortages: Strengthening Police Recruitment, Retention and Officer Wellness
Courtney Pero
Police Lieutenant
City of Plano, Texas
Article 6: How Local Governments Measure Their Homeless Prevention Programs
David Gray
Director, Austin Homeless Strategies and Operations
City of Austin, Texas
Article 7: The Great Divide: Navigating the Work-Life Balance Shift from Baby Boomers to Gen Z
Jennifer Rogers, CPM, TRMC
Assistant City Manager
City of Woodway, Texas
Article 8: Cameras, Coaching, and Collision Prevention: Measuring the Impact of Dash Cameras in Municipal Operations
Jonathan Wheat, P.E., CPM
Director of Engineering
City of Carrollton, Texas
Article 9: From Within: How Intraorganizational Mentorship Programs Benefit Municipal Government
Kasia Redden, CPM
City Secretary
City of Woodway, Texas
Article 10: Well-Rounded By Necessity: The Small City Advantage
Katherine Reading
City Manager
City of Grandview, Texas
Article 11: Where Municipal Planning and Zoning Websites Fall Short: Gaps and Lessons from Large and Fast-Growing Cities
Kenneth Bloom, AICP
Assistant Director, Planning and Development Services
City of Arlington, Texas
Article 12: Grant-Driven Equity: Identifying and Reducing Barriers to Library Services in Hondo, Texas
Lareyna H. Cook, MA-Ed. Ad
Assistant Library Director, Hondo Public Library
City of Hondo, Texas
Article 13: Incarceration, Race, Healthcare, and Poverty in Louisiana
E. Reagan Haik
Department of Political Science, Texas State University

Howard Balanoff
Director of Texas State University’s William P. Hobby Center for Public Service
Dr. Howard R. Balanoff currently holds the Texas State University William P. Hobby Endowed Professorship for Public Service and currently serves as the Director of Texas State University’s William P. Hobby Center for Public Service.
He is the Editor in Chief of Good Governance Worldwide which is the official journal of the American Society for Public Administration (ASPA) Section for Public Management Practice, the Chair of ASPA’s Section for Public Management Practice and the Co-Director of the Texas Certified Public Manager (CPM) Program located in Arlington, Texas.

Dr. Sheriff F. Folarin
Professor of International Relations & Visiting
Scholar, Department of Political Science, Texas State University
Sheriff F. Folarin is a Professor of International Relations, and serves as the Associate Editor-in-Chief of the Good Governance Worldwide journal, and Editor of the Africa Symposia Issue. Professionally, he is an expert in foreign policies and soft power of African states, African politics and governance, foreign policies of the great powers, peace and conflict, public policy, and international administration. He is a 2024 Texas TIEF COIL grant recipient, and held the 2015 Carnegie ADFP, and 2007 American Studies Institutes Fellowships. He is a distinguished Member of the Nigerian Institute of International Affairs (M-NIIA), while also holding the membership of the Citizen Diplomacy International, International Political Science Association (IPSA), Midwest Political Science Association (MPSA), Nigerian Political Science Association (NPSA), and American Society for Public Administration (ASPA).
Dr. Folarin has, for some years, been serving as a visiting professor at Texas State University’s Political Science Department, and the Center for Conflict Management of the University of Rwanda. In February 2025, he was appointed by the University of Johannesburg in South Africa as a Senior Research Associate in the Institute of the Future of Knowledge. The institution highlighted his global research profile, visibility and activeness as compelling factors in this appointment.

Lloyd Harrington
Webmaster
Lloyd has been the webmaster for the Texas State University Certified Public Manager (CPM) program since 2011, the Good Governance Worldwide (GGW) website since it’s inception in 2012, and the CENTEX Chapter of the American Society for Public Administration (ASPA) beginning in 2023. Lloyd also designed and is webmaster for the William P. Hobby Center for Public Service at Texas State University website and the Texas CPM Program website.
Associate Editors

Lynn Wills
Instructor, Texas CPM Program, Department of Political Science, Texas State University
Lynn studies and practices the art of writing, and he is fiercely dedicated to helping others build value for themselves through clear, persuasive, and audience-focused writing. He conducts workshops for private and public organizations, as well as consults with individuals one-on-one.
Lynn is a 30-year veteran of the United States Air Force where he flew combat sorties in four conflicts and led units from 200 to 2000 airmen. He is a graduate of the National War College and earned distinction for his paper on bureaucratic decision making. Following the Air Force, Lynn worked in the defense industry until 2017. He then earned master’s degrees in Public Leadership and Human Dimensions of Organizations at the University of Texas at Austin.
Lynn and his wife, Gail, live in the Texas Hill Country. They have two married sons and two granddaughters. In his rare down time, Lynn enjoys working on his Jaguar XKE and playing classical and Flamenco guitar.

Syeda Zareen Jahan
MPA Graduate, Texas State University
Syeda Zareen Jahan is a public administration professional and researcher with a multidisciplinary background in governance, policy-oriented research, data analysis, and academic instruction. She holds a Master of Public Administration from Texas State University, where she demonstrated strong academic standing and served as a Graduate Instructional Assistant in the Department of Political Science. She also holds bachelor’s and another prior master’s degree in Public Administration from the University of Barishal, Bangladesh. Her research interests include public administration, governance, gender and social equity, institutional capacity, policy implementation, and equitable public service delivery. Her research experience encompasses women’s property rights in Bangladesh, violence against women and girls during COVID-19, and misinformation during the pandemic. She has experience in data collection, coding and analysis, research reporting, and presenting research findings in academic and international forums. She is particularly interested in producing evidence-based research that connects administrative institutions and policy processes with practical challenges of governance, inclusion, and public service delivery.

Kazi Halimatus Sadia
Graduate Research Assistant, Meadows Center for Water and the Environment, Texas State University
Kazi Halimatus Sadia is pursuing her Master of Public Administration (MPA) in the Department of Political Science at Texas State University. She earned her Bachelor of Social Science (BSS) from Comilla University, Bangladesh. She has served as a Graduate Research Assistant with the Meadows Center for Water and the Environment, where she has contributed to research on water governance and public perceptions. She has also served as a Graduate Assistant with the Student Learning Assistance Center (SLAC), gaining experience in academic support and student success initiatives.
Sadia has also worked with several international nonprofit organizations, including the United Nations (UN), Oxfam, ActionAid, and Democracy International. Through these engagements, she contributed to community outreach, development initiatives, and evidence-based policymaking activities. Her research interests include digital and environmental governance, sustainable development, and community-centered public policy.

Nusrat Humaira
Nusrat Humaira is a graduate student pursuing a Master of Public Administration degree in the Department of Political Science at Texas State University. She also serves as a Graduate Instructional Assistant in the Political Science Department. She holds a BBA and an MBA with a specialization in Human Resource Management from Jagannath University, Bangladesh. Nusrat has more than three years of professional experience in human resource management and has worked as an HR Executive with reputed organizations in Bangladesh.
Her professional experience has strengthened her interest in public-sector management and the role of effective human resource practices in building responsive and accountable organizations. Her academic and professional interests include public-sector human resource management, organizational development, public policy, ethics, and effective public administration. Through her graduate studies and experience in human resource management, she hopes to strengthen her understanding of public management and contribute to evidence-based and community-focused public service.

Mst. Thahsina Aktar Asha
Graduate Instructional Assistant, Department of Political Science, Texas State University
Mst. Thahsina Aktar Asha is a public administration professional pursuing her Master of Public Administration program in the Department of Political Science at Texas State University, where she also serves as a Graduate Instructional Assistant. She has a first degree in public administration from the University of Barishal, Bangladesh. She served as a research assistant at the Institute for Government Innovation, which inspired her interest in pushing the grounds of research in, and practice of good governance. Currently, she is a Research Assistant at the Meadows Center for Water and Environment, conducting critical research on rainwater harvesting requirements and compliance in Texas state buildings.
Asha’s diverse experience through academic, community, student leadership, and policy-focused roles has given her an advantage in understanding complex policy challenges. Her professional experience spans multiple sectors, including her CMO internship with the City of San Marcos where she supported community planning initiatives and policy development, and her editorial role with the Good Governance Worldwide publication. Her research interests encompass environmental policy, sustainable urban policy and planning, and community development, positioning her as an emerging leader committed to evidence-based solutions for sustainable governance.

Ishrat Jahan Ritu
Master of Public Administration Graduate, Texas State University
Ishrat Jahan Ritu is a public administration professional who earned her Master of Public Administration degree from the Department of Political Science at Texas State University in Summer 2026. She previously earned her Bachelor of Laws (LL.B.) from Daffodil International University, Bangladesh.
Her research experience with The Meadows Center for Water and the Environment has focused on rainwater harvesting policy, sustainable water management, and water governance in Texas. With an interdisciplinary background in law, public administration, and environmental policy, Ishrat is particularly interested in public service, regulatory and policy research, sustainability, and evidence-based policymaking.
She is currently seeking professional and research opportunities where she can apply her experience in policy analysis, public administration, environmental governance, and regulatory research while continuing to contribute to equitable and sustainable policy solutions.

Mostafa Jalal
Md Mostafa Jalal holds a Master of Public Administration from Texas State University and is currently pursuing a Master of Science in Geography, specializing in Geographic Information Science (GIScience), at Texas State University.
Jalal previously served as a Graduate Management Fellow with the City of San Marcos, Texas, where his work involved communications, intergovernmental relations, emergency management, and economic development. His academic expertise is grounded in public policy and administration, complemented by interdisciplinary research in environmental sustainability, GIScience, disaster resilience, water resources, energy systems, and governance.
He has authored and co-authored more than 10 scholarly publications, including peer-reviewed journal articles and book chapters, with research appearing in international academic journals and publications from major scholarly publishers. His research addresses issues at the intersection of public policy, environmental sustainability, energy, emerging technologies, and resource management. In addition to his research and editorial work, Jalal has served as a peer reviewer for journals published by Springer Nature.